Step into a pivotal role at Moody's as a Program Manager specializing in Customer Engagement. This position prioritizes AI-enabled transformation and strategic project leadership across the Banking sector. Moody's seeks a Program Manager to lead global programs within the Customer Engagement PMO, emphasizing operational efficiency and stakeholder collaboration. You will act as a change leader and utilize AI solutions to enhance program delivery.

Your role will involve navigating complex client relationships and executing initiatives that promote business growth through innovative practices. Key Responsibilities:
Lead initiatives from legacy to strategic platform migrations
Design engagement plans with explicit metrics and communication




Enhance campaign planning and reporting frameworks
Foster cross-team coordination for timely project delivery
Optimize PMO tools for effective project governance Requirements:
Minimum 5 years in program or business operations
Proven ability in stakeholder management and decision-making
Knowledge of enterprise software and AI applications
Robust background in change management strategies
Bachelor's degree or equivalent practical experience Elevate your leadership skills by influencing program success at Moody's.

📌 Program Manager For Customer Engagement Toronto
🏢 Moody's Investors Service
📍 Toronto