Elevate client engagement as Talan’s Customer Evolution Manager for SAP AMS. This remote role requires expertise in managing SAP services and client relationships across North America.

In this pivotal role, you provide accountability for Talan's SAP client portfolios, ensuring service health and operational excellence. Your focus will be on moving clients toward continuous value creation by implementing proactive management and utilizing AI tools. Coaching a skilled team and maintaining close client relationships are essential parts of your mission.

Key Responsibilities:
• Build and maintain executive-level client relationships
• Drive planning for daily service operations and issue resolution
• Oversee the transition of current clients into steady-state governance




• Create and update a comprehensive knowledge base for clients
• Identify and develop consulting opportunities from services

Requirements:
• Seven years minimum in SAP or ERP settings
• Solid experience in client relationship management
• Familiarity with ITIL and service-level agreements
• Proven leadership in coaching and team development
• Bachelor’s degree required; IT-related preferred

Leverage your SAP expertise to support Talan’s strategic goals, enhancing service quality and client satisfaction.
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📌 Sap Ams Customer Evolution Lead Ontario
🏢 Talan Group
📍 Ontario