Position Type: Permanent * Closing date: 2026-09-26 Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians. With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training. We are proud to invest in communities to help address some of Canada’s most pressing physical and mental health care challenges. As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.
Reporting to the General Manager, the Operations Manager leads western operations and facility management for Island EMS and provides support to the Provincial MFR Program. Reporting to the General Manager, the role supports effective service delivery, staff development, and alignment with organizational policies and priorities. Key accountabilities include staff and service improvement, facility maintenance, Medical First Responder programs, occupational health and safety, and operational policy development. The manager also promotes a culture of patient and workplace safety across IEMS.
Key Accountabilities Ongoing management and oversight of western operations and staff (Alberton, O’Leary and Summerside bases)
Ongoing facility management and oversight of all IEMS facilities which includes working with employees, Duty SOPs, management and fleet staff to identify and address any issues
Manage employee and labour issues with utmost confidentiality, empathy, and respect
Prepare and distribute operational or facility updates and memos to all staff
Demonstrate superior conflict resolutions skills by balancing assertiveness, sensitivity and successfully mediating conflicts will be a key skill you will possess
Responsible for the safety and well-being of staff and the public ensuring that all regulations, guidelines, and legislation are followed
Provide support and oversight to the Provincial MFR Coordinator
Responsible for conducting investigations into any complaints or inquiries brought forward




Involved in the decision making of recruitment processes and candidate selection as well as other Human Resources recruitment functions
Working with the communications team for public information releases, serving as a representative of Island EMS at community, stakeholder or municipal meetings when required
Provides clinical support as well as coaching by attending scenes when required
This position may require working on the ambulance in emergencies to retain professional skills as a paramedic
Ensure overall responsibility and accountability of all aspects of the deployment and utilization of Paramedic resources, operational policies, and resources to maintain the efficiency and effectiveness of the service provided
Provide on scene coordination for major incidents, coordinate contingency and disaster management process
Provide coverage and support for the General Manager as required
Travel within the region is required
Other duties as assigned
Ideal Candidate Currently registered in good standing, or eligible for registration, as a Paramedic (PCP, ICP or ACP) in the province of Prince Edward Island
Possess a minimum of five years’ experience working as a paramedic which could include experience in a progressively responsible leadership role
Ideally would have proven experience in EMS leadership, information technology, finance, and human resources
Demonstrated leadership abilities with a proven track record for inspiring and motivating others
Are committed to providing stellar levels of customer/patient service
Use a positive and creative approach to problem solving
Possess outstanding communication, negotiating, and dispute resolution skills
Have working knowledge of standard business computer programs (i.e. Microsoft Office Suite)
Possess a valid Class 4 driver’s license in good standing in Prince Edward Island (or equivalent)
Incident Command Systems and basic Emergency Management training are assets
Additional disaster management training essential (or willingness to complete) is an asset
A post-secondary education in Health, Paramedicine, Business Administration, or related field is an asset
Knowledge or Skills Required Thorough working knowledge of paramedic scope of practice
Should have thorough knowledge of and assist in the development of the System Status Plan
Skilled in leading and developing staff
Able to work both independently and as part of a team




Ability to exercise independent judgement and strategize in a dynamic work environment while using positive and creative approaches to problem-solving
Excellent interpersonal and communication skills in dealing with people and working in teams
Outstanding communication, delegating, negotiating, and conflict resolution skills
Effective oral and written communications
Strong working knowledge and familiarity with Microsoft Office host of programs and typing
Emotional stability, good dexterity, good general health and physical coordination
Solid analytical, problem solving and organizational abilities
Regular business hours required, but some irregular hours can be expected
Compensation Salary Range for this position is $95,000- $105,000 annually.
Island EMS offers a comprehensive and competitive benefits package including, but not limited to, health, dental, long term disability coverage, life insurance, pension contributions and extended health benefits to eligible employees.
Deadline for application submission is September 27, 2026 at 11:59 PM.
The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.
Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.
We would like to thank all candidates for expressing interest.
Company Culture Full careers. Full lives.
Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care.
Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest.
Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training.
As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.

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📌 Operations Manager, Western Operations & Facilities (Newfoundland and Labrador)
🏢 Island EMS
📍 Newfoundland and Labrador