Shape the future of Staples Canada as a Bilingual Training & Quality Assurance Specialist in a remote setting. Directly influence customer service excellence through targeted training and quality insights.

This role requires 2–3 years of contact centre experience, with an emphasis on bilingual skills in French. You will lead audits of customer interactions, offering constructive coaching and onboarding programs to enhance agent readiness and performance. Your analytical skills will contribute to operational improvements.

Key Responsibilities:
• Conduct high-quality audits of bilingual customer interactions
• Identify gaps and deliver actionable performance feedback
• Facilitate onboarding and continuous training sessions
• Analyze quality data to improve service metrics
• Collaborate with teams for effective coaching strategies

Requirements:
• Minimum 2–3 years in the contact centre workplace
• Must be bilingual in French
• Experience in training or quality assurance desired
• Required secondary school diploma
• Preferred education in adult learning or related fields

Leverage your skills to make a lasting impact on customer experience at Staples Canada.
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📌 Bilingual Agent Training Specialist Remote (Alberta)
🏢 Socket.dev
📍 Alberta