Porter Airlines is seeking an experienced Technical Writer to join the Inflight Services team on a 6-month fixed-term contract. In this role, you will lead the revamp and consolidation of the Flight Attendant Manual (FAM) — a regulatory document that is central to our Aircraft Operating Certificate (AOC) consolidation. You will work independently with minimal direction, applying your aviation documentation expertise to produce a manual that meets Transport Canada standards and reflects our operational requirements across both the Dash 8 and Embraer E195-E2 fleets.

This is a high-impact, deadline-driven engagement position. The successful candidate will be comfortable navigating regulatory frameworks, working closely with subject matter experts across the organization, and producing polished, compliance-ready documentation on a tight timeline. Given the candidate's profile, there is also potential to contribute to IT-adjacent Inflight and Flight Operations projects as capacity allows.

Duties & Responsibilities

Lead the end-to-end revamp and consolidation of the Porter Flight Attendant Manual in support of AOC consolidation

Review existing FAM content across both Dash 8 and E195-E2 fleet documentation and identify gaps, inconsistencies, and areas requiring revision

Rewrite, restructure, and consolidate FAM content in accordance with Canadian Aviation Regulations (CARs) and Transport Canada standards

Collaborate with subject matter experts in Inflight Services, Flight Operations, Regulatory and Standards, and Training to validate content accuracy

Manage document version control, revision tracking, and change management throughout the project

Ensure the completed FAM is formatted, structured, and delivered to meet a tight regulatory deadline

Actively participate in Porter's Safety Management System (SMS) by identifying and reporting workplace hazards and promoting a safe work environment





Support the digitization and other IT-adjacent inflight and flight ops documentation projects as capacity allows

Provide technical writing guidance and documentation best practices to Inflight Services team members where needed

Behavioural Competencies

Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a secure environment for self and others.

Teamwork: Working collaboratively with others to achieve organizational goals.

Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

Minimum 3 to 5 years of technical writing experience, with demonstrated experience in regulatory or compliance documentation, is required

Proven ability to interpret and apply Canadian Aviation Regulations (CARs) or equivalent regulatory frameworks in a documentation context, and familiarity with Transport Canada regulatory processes and AOC requirements

Strong ability to work independently with minimal direction, managing competing priorities to meet hard deadlines

Experience collaborating with cross-functional subject matter experts to validate technical content

Exceptional written communication skills, with a high standard for accuracy, clarity, and consistency

Proficiency with standard documentation and version control tools

IT background or experience with digital documentation platforms, workflow tools, or process automation is preferred

Experience with Embraer E-jet series or Dash 8 fleet documentation is an asset

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📌 Technical Writer (Quebec City)
🏢 Porter Airlines
📍 Quebec City