Solution Architect Activities CSA, CAD, CTA , AI Microcertifcation
CTA Mandatory
Solution Design & Architecture Own end-to-end solution design including architecture, integration, security, scalability, and compliance considerations
Translate functional and non-functional requirements into coherent technical designs
Design platform solutions that align with enterprise business objectives and long-term platform health
Technical Requirements & Planning Gather and analyze technical requirements from business stakeholders and implementation teams
Define integration strategies and data architecture approaches that support enterprise needs
Plan technical sequencing and implementation approach based on scope, dependencies, and risk
Security, Compliance & Performance Ensure solution designs meet security, compliance, and regulatory requirements
Advise on scalability considerations and performance optimization strategies
Validate that designs support customer security posture and governance requirements
Design Review & Validation Conduct and participate in solution design reviews with implementation teams
Validate solution designs against platform standards and best practices
Identify and mitigate technical risks in design approach before implementation begins




Stakeholder Alignment & Communication Present and communicate technical designs to executive stakeholders and business teams
Facilitate alignment between business requirements and technical design decisions
Document and communicate design rationale, trade-offs, and technical implications
Implementation Guidance & Support Provide technical guidance to implementation teams during configuration and development
Support quality assurance and testing to ensure implementations align with design intent
Advise on deployment approach and technical readiness assessment
Integration & Data Architecture Design integration patterns and enterprise data flows aligned to long-term platform health
Flag data model risks and integration dependencies that could impact future capabilities
Guide customers toward integration decisions that support sustainable platform growth
Governance & Best Practices Ensure solution designs align with customer technical governance frameworks
Advise on technical standards and best practices applicable to the solution
Support establishment of governance practices for solution maintenance and evolutio

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📌 ServiceNow – Solution Architect-CTA - Yochana (New Brunswick)
🏢 Bilinguallink
📍 New Brunswick