Bilingual Contact Centre Supervisor - English & French (Hybrid) (Ontario)

22 Sep

Accerta

Ontario

22 Sep

Accerta

Ontario

Accerta is seeking a Supervisor – Contact Centre (English & French) to lead a bilingual team in a high-volume, multi-channel setting. You will coach staff, manage escalations, and ensure service standards across phone, chat, email, and portal messaging.
The role focuses on coaching, onboarding, quality assurance, and continuous improvement, with a strong emphasis on meeting bilingual service obligations and delivering equitable customer experiences.

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📌 Bilingual Contact Centre Supervisor - English & French (Hybrid) (Ontario)
🏢 Accerta
📍 Ontario

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