Become a Lead Customer Experience Strategist at VML Canada, crafting transformative strategies that marry brand objectives with human-centric solutions. Embrace a hybrid work model focused on collaboration and creativity. This leadership position calls for a systems thinker who excels in cross-disciplinary integration to elevate VML’s customer experience initiatives.

As a major influencer within the agency, you will work directly with top clients, translating insights into strategies that drive measurable impact. Your leadership will mentor emerging talent within the CX domain. Key Responsibilities:
Drive the development of creative CX strategies
Collaborate with cross-functional agency leaders




Identify business growth prospects and lead pitches
Establish KPIs for CX initiatives to ensure optimization
Foster a culture of thought leadership within the agency Requirements:
7+ years in strategic roles focusing on CX, Digital Strategy
Innovation in integrating emerging technologies
Experience in senior client management and pitches
Strong vision for brand experience evolution
Confidence in navigating complex challenges creatively Join VML Canada and redefine customer experience strategies in a collaborative setting.

📌 Lead Customer Experience Strategist Toronto
🏢 Socket.dev
📍 Toronto