Quality Inn & Suites Thunder Bay Downtown is currently seeking a reliable and customer-focused Front Desk/Night Auditor to join our team. This position may be full-time or part-time contract, with the possibility of extension.
Key Responsibilities
- Answer reservation calls and respond to guest inquiries in a professional manner
- Check guests in and out, and issue room keys to registered guests
- Handle guest requests and resolve concerns courteously and efficiently
- Set up and maintain the morning breakfast according to brand standards
- Perform other duties as assigned
Qualifications:
- Minimum 1–2 years of customer service experience required
- Previous hotel experience preferred
- Knowledge of ChoiceADVANTAGE PMS is an asset
- Strong communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Ability to work independently as well as in a team environment
- Proactive mindset with solid problem-solving skills
Schedule & Availability:
- 16–24 hours per week (hours vary depending on occupancy)
- Must have open availability
- Shifts include evenings, weekends, overnight shifts, and holidays
- Hotel operates 24 hours a day
We are looking for someone who takes pride in delivering excellent guest service and is eager to grow within the hospitality industry.
Pay: From $17.60 per hour
Work Location: In person
📌 Front Desk/Night Auditor (Thunder Bay)
🏢 Quality Inn and Suites Downtown Thunder Bay
📍 Thunder Bay
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