Responsibilities

- Familiar with Cloudbeds
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and skilled manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Hall walks

Job Types: Part-time, Permanent

Pay: From $18.00 per hour

Work Location: In person

📌 Front Desk / Guest Service Agent (St. Catharines)
🏢 Stone Mill Inn
📍 St. Catharines