Drive user satisfaction in AMER West as a Technical Support Engineer at Akuity. Focus on troubleshooting GitOps-related issues while enhancing customer documentation and support processes. In this engaging role, you will utilize your expertise in Kubernetes and Argo to assist customers with deploying our platform effectively. You'll be responsible for direct user interactions, troubleshooting challenges, and proactively improving support strategies. Key Responsibilities:
Deliver support through chat, forums, and phone
Diagnose and resolve customer technical issues
Identify trends and collaborate with engineering
Improve user documentation for clarity and accessibility
Refine support processes and playbook Requirements:
2+ years in a customer support role
Proficiency in Kubernetes infrastructure
Experience in live settings with Argo CD
Understanding of GitOps and CI/CD pipelines
Excellent communication and proactive thinking Leverage your technical background while fostering successful user experiences with Akuity's platforms.

📌 Kubernetes Support Engineer At Akuity Vancouver (Canada)
🏢 Akuity
📍 Canada