Join Manulife's team as a Default Management Consultant, focusing on delivering exceptional customer support while managing operational risks in residential lending. This position combines leadership with a commitment to service excellence and regulatory compliance. As a Default Management Consultant, you will lead a team in managing mortgage delinquency and facilitating loss mitigation strategies.

Your leadership will be critical in developing team capabilities and ensuring positive customer outcomes while adhering to compliance standards. Partner with teams across the organization to address complex customer cases effectively. Key Responsibilities:
Lead and coach a high-performing default management team
Enhance customer interactions through effective solutions




Monitor and improve service delivery and operational performance
Oversee delinquency management strategies and risk assessment
Ensure compliance with all regulatory requirements Requirements:
3+ years in financial services or default management
Demonstrated leadership in team development and coaching
Comprehensive knowledge of mortgage and lending strategies
Familiarity with bankruptcy and insolvency processes
Excellent decision-making and organizational skills Lead with empathy and drive operational excellence at Manulife, balancing customer needs with effective risk management.

📌 Manulife Default Management Consultant Position London
🏢 Manulife
📍 London