Explore a seasonal full time role as an Online Billing and Customer Support Agent with Indigo. Your expertise will enhance the customer experience through effective inquiry resolution. This position is essential to delivering high-quality support to customers, promoting timely assistance via call, chat, and email.

You will manage billing issues, recover failed settlements, and provide timely updates on orders. Successful candidates will demonstrate exceptional communication skills and a detail-oriented approach. Key Responsibilities:
Handle customer inquiries with focus and care
Resolve chargebacks and billing-related questions
Work on order-related concerns, escalating when needed
Offer support through multiple platforms to customers and teams
Investigate late orders and communicate findings timely Requirements:
Completion of Secondary School Diploma
At least 2 years of experience in customer service
Proficient communication skills and detail orientation
Robust management of multiple priorities
Call center experience considered an asset Utilize your customer service talents to support Indigo customers as they discover their next excellent read.

📌 Indigo Online Billing & Customer Support Agent Toronto (Canada)
🏢 Indigo Books u0026 Music
📍 Canada