Become an IT Services Technician at the University of Guelph, specializing in managed desktops support. This role is vital in delivering IT solutions for faculty, staff, and students. In this position, reporting to the Manager, Client Productivity, you will join the Computing and Communications Services team.

Your role will involve a mix of diagnosing issues, providing technology support, and helping to set up recent equipment. Use communication channels like chat and phone to troubleshoot effectively and enhance the IT service experience. Key Responsibilities:
Provide IT support to faculty, staff, and students
Diagnose hardware/software issues proficiently
Assist with the ordering of recent computers
Contribute to IT documentation improvements
Collaborate with team members for service excellence Requirements:
Two-year diploma in computer systems or networking
Minimum one year of relevant IT experience
Experience in educational IT settings preferred
Familiarity with endpoint tools like Intune or JAMF
Knowledge of IT security and privacy policies a plus Bring your technical expertise and dedication to client support to shape the IT landscape at the University of Guelph.

📌 It Services Technician Computing Guelph (Canada)
🏢 Ontario University Athletics
📍 Canada