The Role
We're looking for an experienced Account Manager to cover a parental leave on our home team. You'll own a portfolio of client relationships, including some of our larger, premium accounts and manage engagements end to end, from proposal through delivery and close out.

This is a hands-on role for someone who moves comfortably between the relationship and the detail: understanding what clients need, anticipating what comes next, keeping complex programs on track, and spotting opportunities for Impact to add more value.

Duration: Parental Leave Cover with Option for Full time

Start: October/November 2026

Reports to: CEO / Head of Client Service

What You'll Own
Client Relationships

Own a portfolio of client accounts, acting as a trusted, strategic partner to senior stakeholders

Develop a deep understanding of each client's business and proactively anticipate their needs

Maintain a high-touch client experience and monitor satisfaction, quality, and account health

Engagement Delivery

Manage engagements from scoping through close-out: timelines, budgets, milestones, and client communications

Coordinate with coaches, Coach Leads, and the home team to ensure seamless, high-quality delivery

Identify delivery or client risks early and bring solutions, not just flags





Keep records and documentation sharp so nothing falls through the cracks and continuity is protected

Commercial Contribution

Identify opportunities to deepen and grow client relationships, always through the lens of "how can we help this client be better?"

Develop accurate, timely proposals and SOWs, and support the transition from sales into delivery

Understand the commercial implications of account decisions, including budget and profitability

Team & Ways of Working

Collaborate across sales, delivery, and operations, contributing to pipeline-to-delivery visibility

Suggest improvements to processes, systems, and use of technology

Pitch in wherever needed. We're a small, collaborative team and everyone contributes beyond their job description

Who You Are

A seasoned client or account manager, confident owning sophisticated relationships with senior stakeholders autonomously

Deeply client-focused - you care about their success, not just the project plan

Exceptionally organized and able to run multiple accounts and priorities

Commercially minded, comfortable discussing scope, budget, and growth

A polished, precise communicator - in writing and in the room, who represents a premium brand well

Warm, direct, proactive, and solution-oriented; you raise issues early and arrive with answers

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📌 Senior Account Manager (Ontario)
🏢 IMPACT-COACHES
📍 Ontario