Enhance your career as a Team Lead in Customer Service Operations with Johnson & Johnson in Markham, Ontario. Lead critical projects that transform customer solutions through technology and operational excellence.

This role requires a strategic leader to oversee project management practices, ensuring effective execution of initiatives that improve customer experience across various platforms, including ERP and EDI. Your collaboration with cross-functional teams will be vital for successful project delivery and ongoing operational support.

Key Responsibilities:
• Drive project management for transformational initiatives
• Translate business requirements into actionable plans
• Own customer-facing systems and manage any operational issues




• Implement process improvements and create supportive documentation
• Analyze data to provide insights and inform stakeholders

Requirements:
• University degree or equivalent experience required
• At least 5 years in relevant fields with project management
• Advanced skills in Microsoft Office and analytical tools
• Familiarity with GxP and SOX environments desirable
• Bilingual capabilities in English/French are advantageous

Bring your project management expertise to Johnson & Johnson's energetic Customer Solutions team and make a meaningful impact in healthcare.
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📌 Team Lead – Customer Service Operations at J&J (Ontario)
🏢 7694-Johnson & Johnson Canada Inc. Legal Entity
📍 Ontario