Excel as an Operations Leader with IntouchCX, focusing on managing key performance areas and driving team growth. This crucial role blends strategy with hands-on operational management. IntouchCX seeks an Operations Manager capable of guiding operational activities while reinforcing strategic efficiency.

Candidates should possess over 5 years of contact center expertise, particularly in leading teams and analyzing operational performance. Your ability to engage employees and manage escalated issues will be critical for this position. Key Responsibilities:
Ensure effective training and development of team members
Oversee daily operations and staffing requirements
Utilize analytics to identify production trends
Foster team motivation through coaching initiatives
Collaborate with internal departments for issue resolution Requirements:
Minimum 5 years in the contact center sector
3 years in an Operations Management setting
Robust communication and leadership qualities
Proficient in spreadsheets and reporting tools
Ability to work independently in a energetic setting Shape operational success and employee engagement as an Operations Leader at IntouchCX.

📌 Intouchcx Operations Leadership Role Winnipeg
🏢 Intouchcx
📍 Winnipeg