Step into the role of Major Incident Manager at DXC, ensuring timely resolution of major incidents affecting global operations. Play a pivotal part in improving our incident management framework. This role is critical for leading major incident responses, coordinating with technical teams, and ensuring effective communication during service disruptions.

As part of our Global Command Center team, your insights will help develop strategies to minimize downtime and streamline responses to incidents that affect business operations. This is a 100% in office position in Quebec. Key Responsibilities:
Review escalated incident classifications and confirm with stakeholders
Provide timely updates to leadership throughout incidents




Maintain documentation of incident actions and timelines
Work with support teams to restore services within targets
Support post-incident reviews and improvement initiatives Requirements:
Minimum 5 years experience in similar roles required
ITIL Foundation certification essential
Proven skills with ITSM tools necessary
Experience in high-pressure settings beneficial
Solid communication, analytical and leadership skills required Elevate incident management and collaborate with teams at DXC to achieve service excellence.

📌 Dxc Major Incident Manager Role Montreal
🏢 DXC Technology
📍 Montreal