Become a Customer Support Expert at Lightspeed, focusing on NuORDER's B2B platform. Your passion for technology and customer service will shine as you assist users in real-time. As a part of our team, you will be tasked with troubleshooting various app issues while managing customer inquiries across chat, email, and phone.

Providing exemplary service to our clients, particularly VIP customers, will be central to your role, along with actively contributing to improving team processes and achieving customer satisfaction. Key Responsibilities:
Troubleshoot app issues raised by clients and internally
Review and validate integration logs for data issues
Provide configuration guidance on application features
Manage a high volume of customer support tickets
Collaborate with team members for best outcome Requirements:
2+ years in customer service or technology roles
Experience with SaaS or B2B products
BA/BS or relevant equivalent experience Deliver outstanding technical support and contribute to Lightspeed’s mission in enhancing wholesale experiences.

📌 Customer Support Expert For Nuorder At Lightspeed Vancouver
🏢 Socket.dev
📍 Vancouver