Lead with impact at Buildots as the Customer Success Team Lead for the North America Standard Projects portfolio. Develop a high-performing team dedicated to customer satisfaction and advocacy. Your primary focus will be on managing and coaching a team of Customer Success Managers, ensuring clients extract maximum value from Buildots' cutting-edge platform.

This role emphasizes the importance of collaboration with internal teams to achieve business success while overseeing customer onboarding and managing account health. You'll also play a critical role in hiring and performance evaluations. Key Responsibilities:
Develop and manage a team of 8–10 CSMs
Conduct annual performance reviews and coaching sessions
Track and analyze KPIs aligned with business objectives
Facilitate onboarding and smooth customer adoption
Address and manage escalated customer concerns Requirements:
Relevant experience in customer success management
Proven leadership and coaching capabilities
Familiarity with performance management techniques
Solid collaboration skills across departmental teams
Adept at executive-level communication and problem-solving Make a vital contribution to customer wellness and business growth at Buildots.

📌 Customer Success Manager Development Lead Toronto
🏢 Buildots
📍 Toronto