Responsibilities
Handle approximately 30 inbound customer calls per day, providing skilled and customer-focused support.
Assist with sales support and customer order processing, including entering and processing orders in the system.
Answer customer questions, provide product/service information, and resolve inquiries efficiently.
Work comfortably with a headset while entering information into the system simultaneously.
Maintain accurate customer and order information with strong attention to detail.
Communicate effectively with customers and work collaboratively within a small team of two.
Requirements
Strong computer, email, typing, and data-entry skills.
Excellent verbal communication and active listening skills.
Robust attention to detail and accuracy.
Pleasant, professional, and customer-focused approach.
Reliable, punctual, and strong attendance record.
Comfortable working independently in a small-team workplace.
Previous customer service, inside sales, or order-processing experience is an asset.