Step into the role of Customer Service Consultant at King Living, specializing in warranty and post-sale support. Champion customer inquiries and facilitate resolution through effective communication. In this engaging role at King Living, you'll manage warranty-related customer inquiries with independence and expertise.

You will utilize Salesforce Customer 360 to document cases, troubleshoot issues, and coordinate service requests seamlessly. Your proactive approach to customer advocacy will enhance the overall experience while working in a collaborative setting. Key Responsibilities:
Own and resolve warranty inquiries with speed and accuracy
Document and manage customer interactions in CRM
Employ AI-driven tools to streamline the process




Set explicit expectations and communicate timelines effectively
Identify and escalate complex issues appropriately Requirements:
Background in customer service, especially in retail/furniture
Solid verbal communication and conflict resolution skills
Familiarity with Salesforce or similar systems
Understanding of product warranties and fault assessment
Curiosity toward digital tools and AI systems Serve our customers with excellence and efficiency at King Living, enhancing their experience at every touchpoint.

📌 Customer Service Consultant At King Living Vancouver
🏢 King Living
📍 Vancouver