Join Equitable Bank as a Bilingual Customer Payments Specialist focused on enriching clients' banking experiences. Oversee collections for outstanding mortgage payments while prioritizing superior customer service. In this vital role, you'll manage overdue accounts through effective negotiation and problem-solving strategies.

Your expertise will directly support Equitable Bank's mission of creative banking solutions, ensuring each customer feels valued and understood. The position demands a balance of empathy and professionalism to facilitate smooth account management. Key Responsibilities:
Perform collection tasks using diverse communication methods
Analyze overdue accounts and propose solutions
Facilitate payment arrangements to explicit accounts
Initiate legal action referrals when necessary
Maintain detailed documentation of all interactions Requirements:
Diploma in related field or 2 years collections experience
Familiarity with lending products and legal terminology
Exceptional listening and communication skills
Ability to manage multiple ongoing tasks
Bilingual in French is a must Get ready to utilize your collections skills while enhancing customer satisfaction at Equitable Bank.

📌 Customer Payments Specialist Bilingual Needed Toronto
🏢 EQ Bank | Equitable Bank
📍 Toronto