Enhance vacation experiences as a Customer-Focused Operations Agent with Sunwing Vacations. This role is integral to managing customer interactions and operational efficiency. As a key player in the team, you’ll bring three years of travel or airline experience to support various departments.

Your responsibilities will include managing flight schedules, resolving discrepancies, and ensuring a high level of customer satisfaction. Your robust problem-solving and communication skills are essential in assisting customers during irregular situations. Key Responsibilities:
Input flight schedules into selling systems accurately
Communicate effectively about schedule changes to customers
Resolve Passenger Name Record (PNR) issues quickly
Audit and manage e-Package bookings for quality
Assist in customer care during irregular operations Requirements:
Minimum 3 years in airline or travel industry service
Proficient in MS Office, especially Outlook and Excel
Demonstrated verbal and written communication skills
Detail-oriented with robust multitasking abilities
Ability to work independently and under pressure Drive customer satisfaction and operational success while creating memorable travel experiences at Sunwing.

📌 Customer Focused Operations Agent Sunwing Toronto
🏢 Sunwing Vacations Group
📍 Toronto