Shape Mitacs’ future as the Director of Programs and Service Leadership. Focus on client-centered design and cross-functional collaboration to enhance service impact. In this role, you will connect strategy with program development and service design at Mitacs.

Your leadership will facilitate program execution and client experience enhancements, ensuring alignment with organizational priorities. Collaborate with diverse teams to support successful program implementation that drives long-term impact. Key Responsibilities:
Provide strategic direction for program development
Lead implementation and continuous improvements
Establish service standards and conduct client journey mapping
Drive cross-team collaboration for program success
Use client insights to refine service delivery Requirements:
Bachelor’s degree in relevant disciplines required
Over 10 years in leadership with client focus
Experience in program operations and service design
Solid ability to influence and work cross-functionally
Lived experience or perspectives relating to Indigenous communities valued Leverage your skills to enhance client engagement and service excellence within Mitacs.

📌 Director Of Programs And Service Leadership Ottawa (Canada)
🏢 Mitacs
📍 Canada