Lead customer service operations in a hybrid mode with Thales Canada Defence & Security as the Customer Service Operations Manager. This role is crucial for enhancing service delivery and managing transitions effectively.

You will play a key role in overseeing customer service standards and reporting to the Director, Services, ensuring high-quality performance within a multidisciplinary team. Your extensive background in service management and compliance in technical sectors will support continuous improvement initiatives and strategic resource allocations to meet evolving customer needs.

Key Responsibilities:
• Represent customer service leadership in various meetings
• Craft and implement customer service policies and strategies




• Coordinate service transformations and improvements
• Assess staffing needs and manage resource allocations
• Support compliance and auditing processes

Requirements:
• Minimum 10 years service experience, 5 in Defence
• At least 8 years in In-Service Support techniques
• Proven ability to communicate technical information effectively
• Experience in performance tracking and reporting
• Solid background in budgeting and cost control

Join Thales in Ottawa to leverage your operational leadership and customer service expertise.
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📌 Operations Manager for Customer Service Thales (Quebec City)
🏢 Thales Canada
📍 Quebec City