Lead customer satisfaction efforts as a Customer Experience Manager at Mark's Stores. Make a lasting impact by guiding a dedicated team to enhance the shopping experience.

As a vital part of the store leadership team, your role is to spearhead customer experience initiatives and support operational efficiencies. You'll partner with the Store General Manager to recruit talent and effectively manage schedules. By encouraging a culture of recognition, you will lead your team to apply customer feedback and improve service delivery consistently.

Key Responsibilities:
• Hire and cultivate a diverse team for the store
• Manage scheduling to ensure effective operations
• Coach team on loyalty programs for customer engagement




• Address and resolve customer escalations efficiently
• Analyze customer feedback for continuous improvement

Requirements:
• Solid leadership experience in retail environments
• Excellent communication for all levels of interaction
• Ability to solve problems effectively
• Customer-focused approach with strong interpersonal skills
• Results-oriented mindset focusing on sales metrics

Enhance customer satisfaction and operational outcomes at Mark's Stores.
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📌 Customer Experience Manager Role at Mark's (Ontario)
🏢 Canadian Tire Corporation
📍 Ontario