As an Inside Sales Support Representative, you will engage with our residential customers and provide an excellent consumer experience. Your goal will be to assist the Residential Acquisition Representatives with their day-to-day by following up with customers to gain new business. Your success will be evident by your ability to work closely with operations and our Residential Coordinator to ensure service has been scheduled and deliveries are booked while ensuring all details have been captured within the pipeline logs.
What We Offer Work Environment – Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
Paid Vacation – Plus an annual option to purchase additional vacation, too
Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
Your Responsibilities Manage pipeline logs until activation by ensuring service is booked and completed, following up with customers and updating pipeline logs with information from customers and operations
Contacting potential leads through web inquiries and incoming calls
Manage call lists when required including inactive accounts for win-back initiatives or execution of business strategies
Articulate the Irving Energy value proposition, handle objections and obtain new customers
Understand and execute on key special pricing/marketing programs




Manage the use of empowerment appropriately and elevate when required
Work with the team to manage service escalations with regards to date availability
Respond to customer inquiries
Your Skills Excellent customer service skills
Proven ability to multi-task and work well under pressure
Ability to work well in a team setting and be a reliable team player
Able to make decisions and support team members
Must possess strong communication skills with ability to quickly build rapport and maintain relationships
Your Experience Post-secondary education preferred
1-3 years' experience in sales or marketing and customer service required
Experience in a call center environment preferred
The expected salary range for this position is $37,440 - $44,928. Placement within range will be based on relevant experience, qualifications, and skills.
Job Requirements Job Requirements - Work Experience Sales
Job Requirements - Education Diploma/High School Equivalent
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.
As a family‑owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.

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📌 Inside Sales Representative (New Brunswick)
🏢 Irving Oil
📍 New Brunswick