Join the team at Mattamy Homes as an IT Support Analyst. You’ll provide essential support and resolve IT issues, ensuring smooth operations for all end-users.

In this role, you will directly assist users, logging incidents and facilitating solutions. With a focus on technical assistance, your 1-2 years of experience will help make everyday operations seamless while collaborating with IT leads for effective service delivery.

Key Responsibilities:
• Offer direct IT support to end-users effectively
• Track and report service levels to meet targets
• Develop and maintain a comprehensive knowledge base
• Prioritize incidents to ensure timely resolutions
• Collaborate for incident and problem management

Requirements:
• Degree or diploma in information systems or business
• Minimum of 1-2 years of related experience
• Familiarity with incident management tools
• Excellent communication and negotiation skills
• Ability to travel to Ontario for team meetings

Contribute to Mattamy's mission while enhancing your IT skills in a vibrant work culture.
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📌 IT Support Analyst - Mattamy Homes (Alberta)
🏢 Mattamy Homes
📍 Alberta