Join CMHC as a Bilingual Senior Specialist and ServiceNow ITSM Developer, where you’ll design and enhance service management solutions in a hybrid work setting. In this permanent full time role, you’ll leverage your ServiceNow expertise to improve operational efficiency across IT service management functions. As an integral part of the Infrastructure and Operations team, you will use ITIL practices to drive innovation and excellence in service delivery, while providing mentorship to junior developers.

Key Responsibilities:
Design and lead development of ServiceNow ITSM solutions
Automate key service management processes for optimization
Partner with various teams for workflow improvement
Perform technical leadership through code and solution reviews
Analyze performance metrics to enhance service delivery Requirements:
Bachelor’s degree in Computer Science or similar
Minimum of 7 years in ServiceNow development
Expertise in ITIL service management principles
Experience with various ITSM implementation
Solid skills in SLA management and operational models Bring your advanced ServiceNow skills to the forefront and make a difference at CMHC.

📌 Bilingual Itsm Developer With Cmhc Ottawa
🏢 Canada Mortgage and Housing
📍 Ottawa