Join Citation Canada as a Client Success Leader in a hybrid mode at Yorkville, Toronto. Focus on onboarding, engagement, and retention while boosting revenue and client loyalty. In this vital role, you will lead the Canadian Client Success team to execute strategies that enhance the client experience and drive commercial outcomes.

Your experience in B2B environments will be central to fostering long-term relationships and ensuring clients recognize value throughout their journey. Key Responsibilities:
Define and implement Client Success processes
Lead and develop a results-oriented team
Manage renewal and upsell initiatives effectively
Enhance client onboarding experiences
Analyze data to improve service metrics Requirements:
Proven leadership in Client Success roles
Solid ability to drive client retention success
Experience in data-driven decision-making
Familiarity with CRM tools and performance metrics
Robust communication and risk management skills Lead client success initiatives at Citation Canada and help shape the future of client relationships in a growing market.

📌 Client Success Leader Hybrid Role Toronto
🏢 Citation Canada
📍 Toronto