Become a vital part of SPS Commerce as a Customer Success Manager in Toronto or remotely. Manage and grow a portfolio of over 200 CPG brands with a focus on customer satisfaction.

In this pivotal role, you will support Emerging Markets by fostering solid, technology-enabled relationships with CPG brands. At SPS Commerce, you will implement scalable processes and utilize AI tools like Claude to track key metrics and improve customer retention. Your insights will also inform our Go-To-Market strategies and operational improvements.

Key Responsibilities:
• Manage and engage 200+ brand accounts
• Conduct standardized onboarding and success planning
• Monitor adoption metrics and customer health
• Drive product utilization through strategic initiatives
• Analyze CS metrics and provide reports

Requirements:
• High school diploma; Bachelor's degree preferred
• 1-2 years in customer-facing environments
• Familiarity with SaaS platforms and AI tools
• Strong communication and analytical skills
• Detail-oriented and organized

Leverage your customer success skills to create impactful solutions at SPS Commerce.
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📌 Customer Success Manager Role at SPS Commerce (Ontario)
🏢 SPS Commerce
📍 Ontario