Join Goodstack as a Customer Success Manager and play a key role in integrating positive impact into business practices. Enhance client success with our AI-driven AgentPro platform.

This role involves ownership of the full customer journey, ensuring clients derive maximum value from our tools. Candidates should possess 2–4 years in Customer Success or Account Management, ideally within tech-enabled services. You will liaise between clients and internal teams, facilitating communication and resolving issues to retain and grow accounts.

Key Responsibilities:
• Facilitate onboarding and user training for new accounts
• Act as liaison for clients and internal specialist teams
• Monitor key metrics to reduce churn risks and manage renewals




• Address client inquiries and operational challenges promptly
• Collect and analyze customer feedback for product improvements

Requirements:
• 2–4 years of experience in Customer Success or Client Services
• Robust stakeholder management abilities
• Proficient in issue resolution under time constraints
• Detail-oriented with solid organizational skills
• Comfortable with AI workflows and client guidance

Help clients maximize their use of AgentPro while advancing Goodstack's mission to make doing good seamless and impactful.
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📌 Customer Success Manager Role at Goodstack (Alberta)
🏢 Goodstack
📍 Alberta