- Provide timely first-level technical support through field and remote assistance- Troubleshoot and resolve customer issues, escalating complex cases as required- Install, configure, inspect, maintain, troubleshoot, and repair VTS devices, software, networks, and Customer Experience Centre equipment- Maintain current knowledge of VCS portfolio product features, operation, technical specifications, and troubleshooting methods- Provide installation guidance and application training to field technicians, sales teams, and internal stakeholders- Document customer interactions, service incidents, resolutions, and monthly issue trends in the CRM system- Complete required CurioZ training on time- Support sales with quotations, orders, presentations, customer opportunities, technical activities, product demonstrations, and rollouts- Schedule service appointments and coordinate with technicians for timely service delivery- Manage service contracts, receivables, orders, swap requests, device inventory, and stock availability- Support ECP and retail initiatives- Coordinate with headquarters on regulatory and registration requirements- Collaborate with Product Management and R&D on software and hardware enhancements and local-market application of global expertise- Safeguard and track ZEISS assets, maintain an organized workplace, and comply with safety requirements- Perform other related duties as assignedRequirements- Minimum five years’ experience in technical consulting or enterprise-level technical support, preferably within the healthcare or medical device sector- Bachelor’s degree in computer science, information technology, healthcare technology, or a related discipline- Advanced knowledge of networking,



IT infrastructure, systems integration, cloud solutions, and PACS- Demonstrated ability to resolve complex connectivity issues- Experience in API integration and data interoperability is an asset- Working knowledge of TCP/IP connectivity, PCs, servers, and database backup and recovery- Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Teams- Excellent communication, interpersonal, and presentation skills- Ability to work independently and collaborate cross-functionally in a fast-paced environment- Solid project and time management skills, with the ability to manage competing prioritiesCore CompetenciesDemonstrates expertise in technical support and consulting within the healthcare or medical device sector, with a strong focus on troubleshooting, installation, and customer training. Proficient in managing service contracts and collaborating with cross-functional teams to enhance product offerings and customer experience.Highest-signal resume keywords- Technical Support Experience- Networking Knowledge- API Integration- Microsoft Office Proficiency- Project Management SkillsATS Optimization KeywordsHard Skills- Technical Support- Troubleshooting- Installation- Networking- Systems Integration- Cloud Solutions- PACS- TCP/IP Connectivity- Data Interoperability- Database Backup and RecoverySoft Skills- Communication Skills- Interpersonal Skills- Presentation Skills- Independent Work- CollaborationIndustry Keywords- Healthcare Technology- Medical Device Sector- Service Contracts- Customer Experience- Regulatory RequirementsTools & Technologies- CRM System- Microsoft Excel- Microsoft PowerPoint- Microsoft Word- Microsoft Teams#J-18808-Ljbffr

📌 Production Support Lead - Incident Owner (Toronto)
🏢 Beanfield
📍 Toronto