Key Responsibilities
Analyze business and system requirements and recommend suitable IT solutions.
Provide technical support for hardware, software, networks, applications, and user accounts.
Investigate, diagnose, and resolve incidents and service requests within agreed service levels.
Monitor system performance, availability, security, and capacity.
Install, configure, maintain, and upgrade IT systems and applications.
Document system configurations, procedures, incidents, and solutions.
Coordinate with vendors and internal teams to resolve technical problems.
Participate in system testing, upgrades, migrations, and implementation projects.
Prepare reports on system performance, incidents, risks, and improvement prospects.
Support user acceptance testing and provide training or guidance to end users.




Maintain compliance with IT policies, security standards, and change-management processes.
Identify opportunities to automate processes and improve operational efficiency.

Preferred Skills
Experience with tools such as ServiceNow, Jira, Microsoft Intune, Active Directory, Power BI, or similar platforms.
Knowledge of cloud services such as Microsoft Azure or AWS.
Understanding of cybersecurity, access management, backup, and data-protection principles.
Familiarity with Agile, Scrum, SDLC, or project-management practices.
Certifications such as CompTIA A+, Network+, ITIL Foundation, Microsoft, or AWS are an advantage.

📌 Information Technology Analyst Drummondville
🏢 Spait Infotech
📍 Drummondville