Step into the role of Senior Engineer for ServiceNow Discovery at RBC in Toronto. Lead the way in optimizing service mapping and asset tracking initiatives for enhanced IT delivery.
As a Senior Engineer at RBC, you will be instrumental in the implementation and optimization of ServiceNow solutions. This position demands a strong expertise in troubleshooting discovery issues while maintaining compliance with governance standards. You'll also mentor junior staff and produce documentation to standardize processes across teams.
Key Responsibilities:
• Automate IT asset identification with ServiceNow
• Troubleshoot and resolve discrepancies in service mapping
• Collaborate with business stakeholders to refine solutions
• Document processes and prepare training resources
• Support and mentor junior engineers for their growth
Requirements:
• Expertise in ServiceNow Discovery and CMDB
• Background as a System Engineer or Analyst
• ServiceNow CIS or CSA certifications are advantageous
• Excellent technical writing and communication skills
• Detail-oriented with ability to think critically
Contribute your technical expertise to RBC's cutting-edge IT solutions and make a significant impact.
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