Join FP Inc. as a Lead Experience Designer to innovate client experiences in Downtown Toronto. This hybrid 12-month role emphasizes strategic design and stakeholder collaboration to enhance customer satisfaction.

Your primary focus will be to design end-to-end experiences that align with customer needs and business objectives. Through comprehensive customer research and effective communication, you will lead initiatives that enhance the overall client experience in partnership with one of Canada’s Top 5 Banks. Your leadership and coaching skills will be essential in fostering a customer-centric approach within teams.

Key Responsibilities:
• Lead design efforts for creative customer-centric solutions
• Identify experience gaps and apply systems thinking




• Conduct qualitative and quantitative customer research
• Facilitate co-creation sessions to build stakeholder buy-in
• Drive continuous improvement in service design practices

Requirements:
• 5+ years of experience in design-focused roles
• Proficiency in Adobe tools, particularly Figma and Mural
• Strong analytical skills in customer insights synthesis
• Proven change advocate and team leader
• Experience with design methodologies and practical application

Focus on transforming customer experiences at FP Inc. by leveraging your design expertise and strategic thinking!
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📌 CX Lead Experience Designer at FP Inc. (Ontario)
🏢 Finance Professionals
📍 Ontario