Join iA as a Claims Team Lead and drive outstanding service delivery while leading a collaborative team in a hybrid work model.

This key leadership position entails overseeing claims activities for a variety of insurance benefits. You will mentor staff, ensure adherence to service standards, and identify opportunities for enhanced efficiency. Your role will support the ongoing development of a high-performing team culture that prioritizes client satisfaction.

Key Responsibilities:
• Lead team onboarding, training, and development initiatives
• Coordinate operational workflows to meet productivity targets
• Analyze performance data to enhance claims service delivery
• Support effective resolutions for escalated client concerns
• Collaborate on business changes and departmental initiatives

Requirements:
• 3 to 5 years of experience in a claims environment
• Robust leadership and analytical skills are essential
• Excellent coaching and communication abilities
• Prior experience in insurance is beneficial
• High level of English for effective collaboration

Drive your team's success while delivering exceptional client service in this important leadership role at iA.
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📌 Claims Team Leadership at iA (British Columbia)
🏢 iA Financial Group
📍 British Columbia