Customer Service Rep

Responsibilities

- Event Management & Related Administration
- Meeting centre booking requests
- High level guest experience from greeting to departure
- Liasing with vendors (catering etc)
- Host calls and event space walkthroughs with event organizers and external clients
- Troubleshooting of onsite A/V technology
- Acting as point of contact for all events and meeting spaces
- Physical inspection, upkeep and reconfiguration of meeting rooms as required
- Additional event and meeting space responsibilities as directed by on-site manager

- Basic level customer service
- Management of a shared messaging and email system
- White glove guest experience

- Highest level guest experience from greeting to departure including check in and badging of guests
- Liaising with client, guests, VIPs and team members
- Escort of VIP guests
- Answering phones as needed

- Efficiency and solution-oriented communication




- Additional event and meeting space responsibilities as directed by on-site manager

Requirements

- Previous experience in a fast-paced professional/corporate environment
- Consistent level of professionalism
- Ability to learn recent computer programs and technical equipment troubleshooting
- Proficiency with Microsoft Office Suite
- Ability to lift and move up to 50 lbs when necessary
- Fluency in English
- Ability to be seated or in motion for extended periods of time
- Previous experience with event planning or event support is preferred
- Ability to handle stressful situations and tight schedules
- Dependable (able to commit to work schedule and follow through)
- Previous experience with executive level interaction is preferred
- Ability to work alone and with a team

📌 Lobby Ambassador (Toronto)
🏢 XBP Global
📍 Toronto