Job Posting: Manager, Operations
Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an prospect to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Manager, Operations?
Accountable for ensuring efficient operation of the transportation department, through effective supervision of employees assigned. Develop performance standards for all supervised staff and ensure employees deliver prompt and courteous service promoting a professional patient environment. Maintain and develop professional relationships with existing and potential clients. Ensure that standards for technical efficiency, quality control and government regulations are met.

Status: Contract Full Time (18 months)

Vacancy Type: Existing

Shift: Afternoon shift- Monday to Friday; 12:00 p.m. to 8:00 p.m.

Work Style: On-Site

Location: 115 Midair Court, Brampton, ON

Internal Posting Deadline: September 24, 2026

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities

Access a health and wellness benefits program that supports you and your loved ones

Grow and thrive with a dynamic, successful company through internal mobility opportunities

Invest in your future through RRSP match benefits and an employee stock purchase program

Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Manage Dynacare’s logistics and transportation including onboarding new clients and customers

Provide information into Director’s operational plans and strategies

Provide managerial leadership on the ground to a team of direct reports including drivers, shipper/receivers and mailroom/distribution clerks

Build direct reports’ capabilities by providing training in a variety of areas including customer service and provide effective change leadership to direct report team

Build synergies, methodologies and business solutions that will enhance business growth with support to clinical and business support departments





Develop and execute a 3 to 12 month business plan that is in line with the organization’s objectives for Dynacare’s growth and operational excellence

Interact with customers and clients regarding re-issues resolution

Build and sustain effective cross-functional relationships with Dynacare

Ensure business plans and deliverables of direct report positions, Couriers, Mail Distribution, Customer Service

Orders and Warehouse are aligned and integrated, stratum appropriate and cascade throughout Logistics to achieve performance expectations and decided metrics

Strategically plan and identify for Transportation, Distribution, Warehouse and Customer Service the necessary budget requirements, the provision of Route design with GPS Technology and cycle inventory checks to position Logistics for the 21st century and the acquisition and talent pool development of optimal human resources

Develop and nurture a culture of safety, quality, service, performance, innovation, adaptability and fair treatment of direct reports

Establish and enhance the Dynacare Customer Services Orders (CSO) profile in the industry and community

Recommend customer service and logistics policies, standards and practices to immediate manager

What YOU bring to the role:

Understand transportation routes and how they can be manipulated for greater efficiency

Understand the application of WHMIS and the Transportation of Dangerous Goods Act and how it relates to daily operations

Advanced understanding of Warehouse and Distribution processes (including GPS and related technologies)and methodologies to drive and improve the business cycle

Understand Syndicated Driver and Syndicated Distribution processes and best practices (include merchandising concepts and practices)

Possess proven customer service/customer interaction skills and selling aptitude

Understand how to manage, mentor, train and coach personnel

Understand issues that drive the business and how to effectively support the business to enhance growth

Knowledge about Highway Traffic and Safety Act and how it affects a national logistics network





Understand logistics process systems and its benchmarking trends

General knowledge of medical laboratory operations

Valid Driver license with clean abstract

Experience with critical delivery systems

Experience in providing on-going leadership to ensure full implementation and follow through of strategic plan

Proficiency in MS Office suite (Word, Excel) and other computer programs like Arc Logistics

Ability to schedule personnel for daily operations as well as scheduling for vacations

Capacity to complete and implement 3 to 12 month business plan

Ability to conduct saving/cost opportunity analysis and budget monitoring

Ability to manage multiple ongoing projects from initial solution design through implementation

Proficient in applying effective performance management and managerial leadership skills

Ability to support and collaborate with cross-functional teams within the organization for continuous improvement

Communicate effectively at all levels of the organization

Lead by example with the highest standards of ethics

Critical problem solver with strong negotiation skills

Working Conditions:

Normal office/medical laboratory environment

Some travel may be required

Medical laboratory environment

Pay rate: $84,000 to $105,000 annually

The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.

At Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our AccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.

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📌 Manager, Operations (Ontario)
🏢 Dynacare
📍 Ontario