Drive success at ScalePad as a Customer Success Operations Lead, focusing on Gainsight administration and integration solutions. Foster innovation and collaboration across teams.

As a key player within ScalePad's Revenue Operations organization, you will oversee Gainsight configurations and integration strategies that empower Customer Success teams. This role requires strong problem-solving skills and a proven ability to design effective workflows that enhance client engagement and service delivery.

Key Responsibilities:
• Lead Gainsight configuration and on-going maintenance efforts
• Create and manage reporting dashboards for performance tracking
• Develop technical designs and manage project execution
• Analyze service disruptions,



implementing long-term fixes
• Support training and documentation for operational improvements

Requirements:
• Minimum 2 years in Gainsight CS within a SaaS context
• Competence in data mapping, SQL, and API integrations
• Strong self-starter with ability to manage complex projects
• Excellent analytical and communication skills
• Familiarity with Zendesk and data warehousing is beneficial

Utilize your expertise to boost customer success initiatives and streamline service operations at ScalePad.
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📌 ScalePad Customer Success Operations Lead (Nova Scotia)
🏢 Bilinguallink
📍 Nova Scotia