Take on a vital role as a Contact Center Solution Architect in Toronto, Ontario. This contract position, operating in a hybrid mode, focuses on Salesforce Service Cloud Voice and Amazon Connect solutions.

As an Architect, you will design, configure, and implement highly optimized contact center solutions. Your responsibilities include leveraging CRM and telephony knowledge to enhance the customer experience. Experience with designing Omni-channel routing and Salesforce integrations will be crucial for success in this role.

Key Responsibilities:
• Develop and implement contact center solutions using Salesforce and Amazon Connect
• Customize Salesforce features including Apex and Flows
• Troubleshoot and integrate voice systems with other platforms




• Design Omni-channel routing for voice and digital services
• Support deployments and lead contact center teams

Requirements:
• Proficiency in Salesforce Service Cloud Voice and Amazon Connect
• Experience in telephony, CRM, and customer service operations
• Skilled in IVR flow design and routing profiles
• Technical knowledge of business requirement translations
• Leadership experience in project environments

Apply your skills to deliver transformational customer service solutions in this role.
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📌 Contact Center Architect with Salesforce Expertise (Ontario)
🏢 Pacer Group
📍 Ontario