Become Fidelity's Team Leader in Customer Experience, focusing on enhancing service processes and driving product usage. This role supports a hybrid work setting and team growth initiatives.

Your role as Team Manager for CX involves collaborating closely with the Digital Product Development team to create a cohesive customer support strategy. The position emphasizes analytical capabilities, leadership, and effective communication to address user needs and support their journey with Fidelity’s products.

Key Responsibilities:
• Facilitate product usage through direct user interaction
• Develop customer journey processes for onboarding and retention
• Track success metrics to measure product support impact




• Solicit and implement client feedback for services
• Build and mentor a dedicated, high-performance CX team

Requirements:
• Minimum 3 years in financial services or client support
• Preferred experience in coaching or mentoring
• Strong organizational and critical-thinking skills
• Adept at using digital tools for user engagement
• Ability to manage customer challenges positively

Drive product engagement and team success at Fidelity, where your contributions shape exceptional customer experiences.
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📌 Fidelity Team Leader in Customer Experience (Ontario)
🏢 Fidelity Canada
📍 Ontario