Elevate customer experiences as an Onboarding Specialist at Scotch, guiding clients through our cutting-edge POS system’s installation and training. This position merges technical support with project management.

As part of the Scotch team, you will be responsible for the entire onboarding process for new clients, ensuring both hardware and software are correctly set up. You’ll lead training sessions to ensure customers feel confident using our platform while resolving any technical issues that arise. Building strong relationships with customers and internally will be key to your success in this high-impact role.

Key Responsibilities:
• Lead the customer onboarding from start to finish
• Implement and configure POS software solutions




• Oversee setup of hardware such as printers and scanners
• Deliver comprehensive training to clients
• Troubleshoot technical issues effectively

Requirements:
• Minimum 2 years in customer-facing technical roles
• Experience with POS systems is beneficial
• Solid communication and troubleshooting skills
• Organized and capable of handling multiple projects
• Attention to detail and proactive approach

Utilize your skills to enhance Scotch's customer onboarding experience and make a significant impact in a growing industry.
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📌 Scotch Onboarding Specialist Position (Ontario)
🏢 Scotch
📍 Ontario