Become the Senior Manager for RSSD Operations at Canadian Tire, focusing on service excellence and team leadership within the service desk. Expertise in incident management and operational processes is crucial.

As the Senior Manager, you will ensure operational oversight and performance management for the RSSD. Your role will involve leading service desk functions, enhancing communication across support channels, and driving continuous improvement initiatives. You will also represent RSSD in governance forums while ensuring alignment with business objectives.

Key Responsibilities:
• Oversee RSSD’s operational performance and team management
• Ensure effective management of incident and support channels
• Analyze service metrics and drive operational improvements




• Lead escalation processes for major incidents
• Coordinate stakeholder communications during disruptions

Requirements:
• Bachelor’s degree in Computer Science or related field
• 10+ years of leadership in retail technology or IT
• 5+ years managing large teams in service environments
• Solid grasp of service management frameworks
• Ability to implement transformative operational practices

Drive operational success and deliver high-quality service with Canadian Tire’s RSSD team.
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📌 Senior Manager, RSSD Operations at Canadian Tire (Ontario)
🏢 Canadian Tire Corporation
📍 Ontario