About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About The Job Are you looking for an exciting new challenge? IntouchCX is looking for you! As one of the world’s leading outsourcing companies, we are seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for customer care excellence, both internally and within the BPO industry.
We’re hiring a Manager of Compliance & Risk to oversee compliance adherence with external legislation and internal organizational processes and policies.
As Risk & Compliance Manager, You Will… Supervise and mentor staff to complete assigned projects and tasks within given timelines
Ensure that client-partner contracts are being reviewed to meet necessary compliance requirements
Assure audits are being completed and appropriately reported as required by government legislature
Work alongside other departments to assess operational risks on a regular basis
Identify what controls need to be implemented to mitigate risks, while monitoring controls to track effectiveness
Ensure compliance with the company’s policies and procedures
Provide insight and recommendations for process improvements that are identified during compliance reviews
Assist external auditors by providing required documentation as requested




Support and complete other related projects as needed
As Risk & Compliance Manager, You Need… Post-secondary degree in Business Administration or Finance
1-2 years experience in a supervisory position
2-3 years experience in an audit or compliance functionist
Experience working with internal and external contacts
Strong communication skills to effectively interact with diverse groups of people at all levels of the organization
Excellent writing skills in order to write necessary required reports
Robust analytical, critical thinking and problem solving skills
The ability to research and source information
The ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
Excellent time and project management skills
Ability to adapt to change and innovation
The ability to travel occasionally
Equal Employment Opportunities IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
Accommodations IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
Benefits Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

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