Drive technology service excellence for the Faculty of Applied Science & Engineering at the University of Toronto as the Client Technology and Service Delivery Lead. Engage with technical teams and enhance client technology environments.

In this full time position, you will report to the Manager of Client Services and play a crucial role in overseeing service delivery operations. This involves continuous improvement initiatives and building effective workflows to optimize user experiences across the campus.

Key Responsibilities:
• Design and improve technology service delivery processes
• Lead and mentor technical staff to ensure service quality
• Analyze service performance and implement enhancements
• Manage endpoint deployment, configuration,



and lifecycle
• Create knowledge resources for training and support

Requirements:
• Bachelor's degree in IT or equivalent
• Minimum 5 years of experience in complex IT settings
• Experience in providing technical leadership for diverse environments
• Competency in mobile device management strategies
• Strong communication and interpersonal skills

Utilize your technical expertise in this vital lead role to shape service delivery at the University of Toronto.
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📌 Lead Client Technology Services in Toronto (Ontario)
🏢 University of Toronto
📍 Ontario