Drive exceptional client care as a Care Access Specialist with CBI Home Health in Calgary. This full time role emphasizes effective scheduling and excellent communication within a busy contact center.

CBI Home Health is hiring a Care Access Specialist to coordinate staffing for Personal Support Workers, Health Care Aides, and Nurses. This role requires strong organizational and multitasking capabilities to manage scheduling, data entry, and communication seamlessly. A commitment to providing continuity of care is crucial as you handle proactive problem-solving and maintain client relationships.

Key Responsibilities:
• Schedule care staff utilizing advanced scheduling software
• Meet key performance indicators for communication and scheduling




• Ensure clarity and connection between clients and care providers
• Build and nurture relationships with all stakeholders
• Keep client and staff records up to date for accurate reporting

Requirements:
• Completion of Grade 12 education
• Minimum 2 years in Customer Service or similar roles
• Proficiency in Microsoft Office and scheduling systems
• Strong verbal and written communication abilities
• Previous experience in healthcare scheduling recommended

Utilize your organizational skills and relationship-building talent to enhance care delivery at CBI Home Health.
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📌 Care Access Specialist at CBI Home Health (Alberta)
🏢 CBI Home Health
📍 Alberta