Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact.

At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore current ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your Role and Responsibilities As a Technical Support Professional: AMS, you will utilize your technical expertise to perform and manage production support tasks, ensuring seamless operations and resolving incidents in a timely manner. This role requires a solid understanding of database management, various operating systems, and multiple programming languages, aligned with the ITIL framework.

Your primary responsibilities will include:

- Manage Production Support Tasks: Perform and manage basic to moderate production support tasks, including incident, change, and problem management, as well as monitoring production processing. This involves identifying and resolving issues, escalating complex problems to higher-level teams, and ensuring minimal disruption to services.

- Incident and Problem Management: Take ownership of incidents and problems, applying technical expertise to resolve issues efficiently and effectively. This includes collaborating with other teams, communicating with stakeholders, and documenting incident reports.

- Monitor Production Processing: Continuously monitor production processing, identifying potential issues and taking proactive measures to prevent incidents. This involves analyzing system logs, performance metrics, and other data to ensure optimal system performance.

- Escalation and Collaboration: Escalate complex incidents or problems to L2 or L3 teams, providing detailed documentation and supporting the resolution process. Collaborate with other teams to share knowledge, best practices, and lessons learned.

- ITIL Framework Adherence: Ensure all support activities align with the ITIL framework, adhering to established processes and procedures for incident, change, and problem management.

Required Education

- Associate's Degree/College Diploma

Preferred Education

- Bachelor's Degree

Required Technical and Professional Expertise

- Database Management Expertise: Experience with database management systems, including data modeling, normalization, and querying techniques.



Ability to design, implement, and maintain databases to support application functionality.

- Operating System Knowledge: Experience working with various operating systems, including configuration, troubleshooting, and performance optimization. Understanding of OS-level security, patch management, and compliance.

- Programming Language Proficiency: Experience with multiple programming languages, including syntax, semantics, and ecosystem. Ability to write efficient, readable, and maintainable code to support application development and maintenance.

- ITIL Framework Understanding: Experience with the ITIL framework, including incident, change, and problem management processes. Ability to apply ITIL principles to ensure alignment with established processes and procedures.

- Production Support Experience: Experience managing production support tasks, including incident, change, and problem management. Ability to identify and resolve issues, escalate complex problems, and ensure minimal disruption to services.

Preferred Technical and Professional Experience

- Advanced Database Skills: Experience with database performance tuning, data warehousing, and business intelligence tools. Ability to optimize database queries and schema designs for high-availability applications. Familiarity with database security and access control mechanisms.

- Multiple OS Platform Expertise: Experience with multiple operating system platforms, including Windows, Linux, and Unix. Understanding of OS-specific security features, patch management, and compliance requirements.

- Scripting Language Proficiency: Experience with scripting languages, such as Python, Perl, or PowerShell. Ability to automate repetitive tasks, create scripts for data analysis, and integrate with other tools and systems.

About Business Unit IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration.

We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters,



and trust and personal responsibility in all our relationships live in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career. You'll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues, keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome-focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other Relevant Job Details

- Must have the ability to work in Canada without sponsorship.

- This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

- The salary range for the position is based on a full-time schedule. Your ultimate salary within this range may vary depending on your job-related skills and experience for this position.

Locations: Bedford, Nova Scotia, Canada

📌 Order management system specialist (Canada)
🏢 IBM
📍 Canada