AI Product Owner - Contact Center Service
Requirement ID: 93408

Job Title: AI Product Owner - Contact Center Service

Job Type: Contract

Duration: 6 - 9 months

Location: Toronto, ON

Job Description:
A robust technical foundation with hands-on experience or fluency in Python and JavaScript to effectively collaborate with our engineering squads. We are specifically looking for an assertive champion-someone who is aggressive in asking probing questions, challenging assumptions, and relentlessly gathering clarity from cross-functional Rogers team members. You don't wait for information to come to you; you actively dig for it to unblock features, map out complex user journeys, and deliver exceptional customer experiences.

Mandatory skills: 10+ years in project/program management, with at least 3 years in as AI product owner.

Desired skills: Conversational AI, LLMs, and automation to transform customer support. Knowledge of Google Contact Center Solution GECX / CES / CCAI / Dialogue Flow is preferred. Hands-on experience or fluency in Python and JavaScript

Experience: 10+ years in project/program management, with at least 3 years in as AI product owner.

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📌 AI Product Owner – Contact Center Service (Ontario)
🏢 APEX-2000
📍 Ontario